Terms of Service

1. Who we are

Arkstasis (eenmanszaak), registered in Amsterdam, the Netherlands, Chamber of Commerce (KvK) no. 42057592, operating under the TrekTastes brand ("TrekTastes", "we"). We operate the TrekTastes apps and website (the "Platform").

Support: support@trektastes.com · Privacy: privacy@trektastes.com

2. What TrekTastes is (and is not)

TrekTastes is a discovery and order-ahead platform for food festivals, street markets and pop-up food events. Independent food businesses ("Vendors") list their stalls and menus; you order and pay ahead, then receive your food per the fulfilment mode offered for your order.

TrekTastes is an intermediary. Your purchase agreement is directly with the Vendor — the Vendor prepares, sells and hands over the food, and the Vendor (not TrekTastes) is the merchant of record for your payment. TrekTastes is not a party to the sale, does not prepare, own or handle any food, and does not provide delivery services.

Fulfilment modes. Depending on the event and Vendor, an order is:

• Pickup (default) — collect at the Vendor's stall;
• Delivery — where offered, delivery is performed by the Vendor or a courier engaged by the Vendor; the courier acts for the Vendor, not for TrekTastes;
• Dine-in — where offered, served at the Vendor's seating.

Availability of modes varies per event and Vendor.

3. Your account

Keep your account details accurate and your login credentials confidential; you are responsible for activity on your account.

4. Orders and contract formation

Menus, prices, portion descriptions, allergen and dietary information and availability are provided by the Vendor. Your order is an offer to the Vendor. The agreement is concluded when your payment is confirmed and the order confirmation appears in the app. The Vendor retains the right to cancel a confirmed order (e.g. stock-outs, closure), with an automatic full refund.

Check your order at handover. Please check completeness at the stall or at the door and raise missing or incorrect items right away where possible — it is the fastest route to a fix (see section 9).

Allergens & dietary claims (e.g. vegan, halal, gluten-free) are supplied by the Vendor, who is responsible for their accuracy. If you have an allergy or strict dietary requirement, confirm with the stall staff before consuming.

5. Prices, fees and payment

Prices are set by Vendors and include VAT. Where a listed price is a manifest error (an obvious mistake a reasonable customer would recognise), the Vendor may cancel the order with a full refund. Depending on order value, a service fee applies: this is TrekTastes' own charge to you for the platform service (discovery, order-ahead and order handling), shown as a separate line at checkout before you pay and included in the total. You pay in the app by iDEAL or card. Payments are processed by Stripe on behalf of the Vendor (the Vendor is merchant of record; your statement shows the Vendor's name). TrekTastes does not hold your money at any point.

6. TrekTastes Deals

Vendors may offer promotions or deal bundles through the Platform ("Deals"). Deals are offered, priced and honoured by the Vendor, subject to the conditions shown in the app (validity window, quantity limits, "while stocks last"). Where a Deal is a variable/surprise-style bundle, its exact contents are determined by the Vendor within the description shown — contents vary by nature. Deal availability may end when the Vendor's stock runs out; if a paid Deal cannot be honoured, you receive a full refund. Deals cannot be combined with other offers or promotions unless the Vendor states otherwise.

7. No right of withdrawal

Because meals and fresh food are perishable and prepared for you, the statutory right of withdrawal for distance purchases does not apply (art. 6:230p BW, mirroring Directive 2011/83/EU exceptions for perishable goods and hygiene-sealed items). Cancellation and remedies are governed by sections 8–9.

8. Cancellations, event changes and uncollected orders

• You can cancel free of charge until the Vendor starts preparing your order (order shows pending/confirmed). We reserve the right to introduce preparation-stage-dependent fees with advance notice.
• Vendor cancellation (stock-out, closure, absence from the event): automatic full refund (section 4).
• Event cancelled by the organiser: your orders are cancelled automatically and refunded in full.
• Event rescheduled or your stall relocated within the venue: your affected orders are treated as cancelled with a full refund, unless you choose to keep the order for the new time or location.
• No-show / failed handover: if you do not collect during the pickup window, or delivery fails because you are unreachable or provided a wrong address, no refund is due for this customer-caused failure. Where a failed handover is the Vendor's fault, you are refunded in full.
• Admission is your responsibility: some events require a ticket or entry fee. Buying a TrekTastes order does not grant event admission, and being unable or unwilling to enter the event does not create a refund right.

9. Missing items, quality and other complaints (remedies)

• Missing or incorrect items: report in the app or to support@trektastes.com within 24 hours of handover (at the stall, raise it immediately where possible). We may ask for a photo and your order number.
• Quality, freshness, quantity or temperature complaints (spoiled, undercooked, portion materially below description, unsafe): report within the same window with reasonable evidence.
• Remedies are owed by the Vendor as seller: replacement at the stall where practical, or a partial or full refund. Refunds (here and under section 8) go to your original payment method by default; in suspected-fraud cases the refund may be made to a card instead. TrekTastes facilitates the process and may issue the refund on the Vendor's behalf.
• Food-safety incidents (suspected food poisoning, foreign objects, allergen reactions): report immediately; we will connect you with the Vendor, who is responsible for the food, and cooperate with authorities (NVWA) where required. Nothing in these terms limits your statutory rights or the Vendor's liability for unsafe food.
• Your statutory warranty rights (conformity, art. 7:17 BW) against the Vendor remain unaffected.

10. Alcohol and age-restricted items

Items with legal age restrictions (e.g. alcohol, 18+) may only be sold and handed to persons meeting the legal age. Age verification is the Vendor's responsibility at every handover:

• at pickup, the Vendor's staff verify age (NIX18) and may require ID;
• at delivery, the Vendor's courier performs the same verification at the door as part of the Vendor's responsibility — no ID, no handover;
• the Vendor may also refuse sale or handover to visibly intoxicated persons (Alcoholwet).

If handover is refused for failed verification, no refund is due for the age-restricted items, consistent with a customer-caused failure.

11. Delivery and pickup — practical rules

• Handover completes the sale: risk in the food passes to you at handover (stall or door).
• Delivery and pickup times are estimates; busy festival moments can cause short waits. Order-ahead reduces queueing but no specific wait time is guaranteed.
• Whoever presents your order number/QR at handover is treated as authorised to receive the order — keep it private.
• For delivery: you are responsible for a correct address/location pin and for being reachable; the Vendor (and its courier) is responsible for transport care and food-safe handling in transit.
• Delivery may be limited to the event grounds or a radius set by the Vendor.

12. Acceptable use; suspension

No fraudulent orders or payments, no scraping or interfering with the service, no abusive behaviour toward Vendors, couriers or staff, no unlawful use. We may suspend or block accounts that break these rules — including for payment fraud, chargeback abuse, harassment, or systematic misuse of cancellations or complaints. Where reasonably possible we state the reason, and you can object via support@trektastes.com. Suspension never confiscates paid, undelivered orders: they are cancelled and refunded per section 8. An automated cancellation velocity guard may temporarily block excessive cancellations (see Privacy Policy §3).

13. Events, availability and force majeure

Events, opening hours and line-ups are set by organisers and Vendors and can change. The Platform is provided with reasonable care, without guarantee of uninterrupted availability. Force majeure: neither the Vendor nor TrekTastes is liable for failure caused by circumstances beyond reasonable control — e.g. severe weather, evacuations, safety or regulatory closures, power or network failure at the venue — though your refund rights under section 8 (cancelled orders/events) remain.

14. Liability

Nothing in these terms limits liability that cannot be limited by law or your mandatory consumer rights. The Vendor is responsible for the food and its sale: safety, hygiene, quality, freshness, quantity/completeness, allergen and dietary accuracy, Deal fulfilment, age verification, and — for delivery orders — the acts of its couriers.

For the Platform itself, and except where mandatory law provides otherwise or in cases of intent or gross negligence, TrekTastes' liability is limited to the maximum extent permitted by law. TrekTastes remains responsible for its own platform failures (e.g. an order that was paid but never transmitted to the Vendor) — in that case you are at minimum made whole for the affected order.

15. Complaints about TrekTastes

Contact support@trektastes.com; we aim to respond within 5 working days. Food/fulfilment complaints follow section 9.

16. Privacy

Our Privacy Policy (trektastes.com/privacy) explains what personal data we process. Your order details are shared with the Vendor — and, for delivery, with the Vendor's courier — to fulfil your order.

17. Changes to these terms; acceptance records

Material changes are announced at least 30 days in advance. Continued use constitutes acceptance; acceptance is recorded server-side per user and version.

18. Governing law and forum

Dutch law. Competent court: Amsterdam, without prejudice to mandatory consumer-protection rules letting you litigate in your place of residence.